Terms of service

The run is produced by Double Stage LLC (registration «регистрийн дугаар»), which sells the tickets directly. Address: Usny Street, Baga Toiruu, Sükhbaatar District, Ulaanbaatar 14251. Phone: 9898 5959. Email: info@wcm.mn.

Article 11.1 of the Consumer Protection Act allows a contract to be formed electronically. Ours is formed when you have chosen your seats, paid, and received confirmation.

Seats are held briefly while you pay. When the hold expires they go back on sale.

All prices are in Mongolian tögrög. They vary by seat, and you see the final amount before you pay.

You can pay by card or through a bank app. We never store card numbers; payment is processed by a licensed payment provider.

An eBarimt receipt is issued for every purchase.

Each ticket carries a QR code good for one entry. Do not share or publish it: the first scan is the one that counts.

Tickets may not be resold or used commercially.

Please arrive «30» minutes before the performance. For safety, latecomers are seated at a suitable break.

«Age limits and the policy on children's tickets go here.»

If a performance is cancelled we refund the ticket in full. If it is moved, you may take the new time or a full refund.

«State the policy for customer-initiated refunds here. For example: refundable up to 48 hours before the performance.»

Refunds go back by the method you paid with.

Performers and the running order can change. That alone is not grounds for a refund; if the performance itself is cancelled or moved, section 6 applies.

Anyone putting other people's safety or enjoyment at risk can be asked to leave, and the ticket is not refunded in that case.

Professional photography and filming need permission in advance.

Under Article 11.2 of the Consumer Protection Act, any term that leaves you worse off than the law is void. Nothing here removes a right the law gives you.

Write to info@wcm.mn or call 9898 5959. We reply within «3» working days. If our answer does not satisfy you, you may take it to the consumer protection authority or to court.

Mongolian law applies. We will try to settle any dispute directly, and failing that it goes to the Mongolian courts.